Privacy Policy

This Privacy Policy describes how boremorecivil (boremorecivil Limited) collects, uses, and protects your personal information when you visit our website dedicated to the River Island and Lock Keeper Cycling Route through Shannon to Athlone towpath and the Clonmacnoise bike loop for seniors in Offaly. We are committed to protecting your privacy and handling your data responsibly and transparently.

Who We Are

We operate a cycling route information and booking platform designed for seniors interested in exploring the scenic pathways along the Shannon and Clonmacnoise region in County Offaly. As the data controller, we are responsible for how we collect, use, and store your personal information in compliance with applicable data protection laws.

Information We Collect

We collect various types of information to provide and improve our services:

• Contact Information: Name, email address, phone number, and mailing address when you contact us or book a route guide
• Account Information: Username, password, and profile details if you create an account
• Booking Details: Route preferences, dates, group size, accessibility requirements, and payment information
• Usage Data: Pages visited, time spent, device type, browser information, and IP address through analytics
• Cookies: Information stored on your device to remember preferences and enhance your browsing experience
• Communication Records: Messages, inquiries, and feedback you provide through our contact forms

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process data when you explicitly consent, such as subscribing to our newsletter or booking a cycling route
• Legitimate Interest: We analyze site usage and improve our services, provided this doesn't override your privacy rights
• Contract Performance: We process booking information necessary to fulfill your cycling route reservations and provide customer support
• Legal Obligation: We comply with applicable laws and regulations governing data protection and business operations

How We Use Your Information

We use your personal data for specific purposes to enhance your experience and operate our services effectively:

• Processing and managing your cycling route bookings and payments
• Providing customer support and responding to your inquiries
• Sending confirmations, route updates, and accessibility information relevant to your bookings
• Analyzing site performance and user behavior to improve our website and services
• Personalizing your experience based on your preferences and previous interactions
• Complying with legal obligations and protecting our rights
• Preventing fraud and enhancing security measures

Data Retention

We retain your personal information for specific periods based on the type of data and our business needs:

• Booking Records: Retained for 36 months after your final route completion for service improvement and dispute resolution
• Contact Form Submissions: Retained for 24 months after your last interaction with us
• Account Information: Maintained while your account is active; deleted within 12 months of account closure upon request
• Analytics and Cookie Data: Retained for up to 14 months to analyze usage patterns and improve our platform
• Server Logs and IP Data: Retained for 12 months for security and technical troubleshooting purposes
• Payment Information: Retained for 7 years as required by Irish tax and accounting regulations

Your Privacy Rights

You have important rights regarding your personal information. You can request to access, correct, update, or delete your data at any time. You have the right to data portability, allowing you to receive your information in a structured format. You can withdraw consent for marketing communications or opt out of analytics tracking. You also have the right to object to certain types of processing and may request restriction of how we use your data. If you believe we have violated your privacy rights, you have the right to lodge a complaint with us before pursuing external remedies.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences, such as accessibility settings suitable for senior cyclists. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain for a longer period. You can control cookie settings through your browser preferences and disable them if you choose, though this may affect some features of our website. We also use analytics tools to understand how visitors interact with our cycling route information and improve our platform accordingly.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses encrypted connections (SSL/TLS) to secure data transmission. Access to personal information is restricted to authorized staff members who require it for their work. We regularly review and update our security practices to address emerging threats. However, no security system is completely impenetrable, and we cannot guarantee absolute security of your data.

Third-Party Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data with service providers who assist us in operating our website and providing services, including payment processors, hosting providers, and analytics platforms. These providers are contractually obligated to protect your information and use it only for specified purposes. We may disclose information when required by law or to protect our rights and safety. If we undergo a merger or acquisition, your information may be transferred as part of that transaction, and we will notify you of any such changes.

International Data Transfers

Our website and services are primarily operated within the European Union and comply with GDPR standards. If your data is transferred outside the EU, we ensure appropriate safeguards are in place, including standard contractual clauses approved by EU authorities. You will be informed of any international transfers and the protections applied to your information.

Children's Privacy

Our cycling routes are designed for seniors and older adults, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a minor, we will take immediate steps to delete such information and notify the parent or guardian. Our website and services are not directed to children, and we do not intentionally market to individuals under 18 years of age.

Your Supervisory Authority

If you believe we have violated your data protection rights or have concerns about how we handle your personal information, you have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland, which is the independent supervisory authority responsible for data protection in Ireland. You can submit a complaint to the DPC without first contacting us, though we encourage you to reach out so we may address your concerns directly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by email or through a prominent notice on our website. Your continued use of our services following such changes indicates your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.